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Organisational Learning &
Development |
The
Business of Selling
"Nothing
happens until someone sells something"
The
Business of Selling is a dynamic seven-step process
that has been proven in dramatically improving the sales
and customer service levels in organisations that have
embraced its philosophy. The Business of Selling
is specifically designed to provide individuals with
the practical skills needed to increase their sales.
University
prepared us for our profession however it did not necessarily
prepare us for people and the commercial realities that
we face everyday in producing the revenue that business
requires to operate and generate a healthy Return on
Investment.
This
two day workshop will do two things. In the first
instance you will learn the key skills required for
you to consult with and sell your professional services
to your internal and external clients. Secondly,
you will increase your awareness of the skill gap
between consciously improving your skills in those respective
areas.
Learning
Outcomes:
- Utilise the seven step
process to enhance their sales
- Use of effective questioning
to identify the needs of their customers
- Use features and benefits
to introduce products to clients
- Be able to deal effectively with
the five principle customer emotional responses
- Assess their own performance
in relation to the use of the skills taught
- Improve customer service
levels by effectively managing the client
- Effectively manage a client
"follow up" procedure
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